Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower databases, we proceeded by switching to the backup database until the issue is resolved. We can confirm that no data has been lost.
The outage lasted about 5 minutes.
Posted Sep 20, 2022 - 14:44 UTC
This incident affected: Web Host, Helpjuice Knowledge Bases, Helpjuice.com Admin, Helpjuice API, Helpjuice Database, and Helpjuice Search.