Search API Outage

Incident Report for Helpjuice

Resolved

This incident has been resolved.
Posted Jan 03, 2025 - 23:00 UTC

Monitoring

We've implemented a fix for the recent search issues and are monitoring.
We're working with our provider to understand the root cause and prevent it from happening again.
Posted Jan 03, 2025 - 22:20 UTC

Investigating

We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.
Posted Jan 03, 2025 - 20:47 UTC
This incident affected: Helpjuice Search.