DNS Connection issues

Incident Report for Helpjuice

Resolved

This incident has been resolved.

Posted Jul 25, 2024 - 08:47 UTC

Update

Some accounts are still reporting issues. We are continuing to monitor.

Posted Jul 25, 2024 - 07:59 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 25, 2024 - 07:37 UTC

Monitoring

The issue has been resolved, and we are currently monitoring the situation to ensure continued stability.

Posted Jul 25, 2024 - 07:37 UTC

Investigating

We are currently investigating an issue with some Knowledge Bases experiencing issues with DNS connectivity

We'll keep you posted with any updates.

Posted Jul 25, 2024 - 07:08 UTC

This incident affected: Web Host and Helpjuice Knowledge Bases.