Certain KBs Experiencing Slowness

Incident Report for Helpjuice

Resolved

This incident has been resolved.

Posted Jun 30, 2022 - 18:24 UTC

Update

We are continuing to monitor for any further issues.

Posted Jun 30, 2022 - 17:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 30, 2022 - 17:23 UTC

Investigating

We're noticing certain knowledge bases responding slower than usual. We're actively looking into this.

Posted Jun 30, 2022 - 15:40 UTC

This incident affected: Helpjuice Knowledge Bases and Helpjuice.com Admin.