Degraded performance on knowledge bases

Incident Report for Helpjuice

Resolved

This incident has been resolved.
Posted Jan 06, 2026 - 17:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 06, 2026 - 17:25 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 06, 2026 - 16:59 UTC

Investigating

We are currently investigating this issue.
Posted Jan 06, 2026 - 16:27 UTC
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